h2: Wildies Privacy Policy
h2: 1. Nature and scope of personal data collected
When you register an account with us, we ask for certain personal details so we can set up your profile, verify your identity and keep your account secure. This information forms the foundation of how we provide our services to you, from processing deposits to resolving support queries. We collect only what we reasonably need, and we explain why below.
The categories of data we collect include:
- Identity details such as your full name, date of birth and gender
- Contact information including postal address, phone number and country of residence
- Account credentials such as username and encrypted password
- Financial information needed to process deposits and withdrawals, including payment method details
- Technical data such as IP address, device type, browser version and operating system
- Behavioural data relating to your gameplay activity, session duration and betting patterns
- Communication records from customer support interactions
h2: 2. Purposes and objectives of data processing
To run our platform safely and legally, we process your data for a defined set of purposes. We don't collect information just to have it sitting around. Every piece of data we hold serves a specific operational, legal or security function.
Our processing purposes include:
- Verifying your identity and age before allowing access to real-money play
- Processing deposits, withdrawals and other financial transactions
- Detecting and preventing fraud, money laundering and underage gambling
- Personalising your experience, including game recommendations and promotional offers
- Meeting our obligations under anti-money laundering and licensing requirements
- Responding to customer support requests and resolving disputes
- Analysing platform performance to improve game availability and site functionality
h2: 3. Security measures and technical integrity
We want to be clear about how seriously we take data security. Our systems use industry-standard encryption protocols to protect data in transit and at rest, and access to personal information is restricted to authorised staff who need it to perform their roles. We run regular reviews of our infrastructure, apply firewalls and intrusion detection systems, and work with payment processors that meet recognised security standards such as PCI DSS. No system is completely immune to risk, so we continue to monitor, update and test our defences as threats evolve.
h2: 4. Sharing information with third parties
We don't sell your personal data, and we never will. That said, certain information needs to pass through trusted partners so we can actually deliver our services, from processing a withdrawal to verifying your age.
The categories of third parties we may share data with include:
- Payment service providers and banking partners for processing transactions
- Identity verification and KYC service providers
- Regulatory bodies and law enforcement agencies where legally required
- IT infrastructure and hosting providers who support our platform
- Fraud prevention and anti-money laundering networks
- Marketing and analytics partners, where you have consented to this
Every third party we work with is bound by contractual obligations to protect your data in line with applicable data protection law.
h2: 5. Cookie management and similar technologies
Every time you visit our platform, small files called cookies are placed on your device. These help us remember your login session, understand how you use our site, and tailor content that's more relevant to you. Some cookies are essential for the platform to function, while others support analytics or marketing efforts.
You're in control of this. Most browsers let you manage or delete cookies through their settings, and we provide a cookie preference tool when you first visit our site. Blocking certain cookies may affect how smoothly our platform works, particularly features like saved login details or personalised offers.
h2: 6. Data retention period
Under UK data protection law, we only keep personal data for as long as it's needed to fulfil the purposes it was collected for, including meeting our legal, accounting and regulatory obligations. Account information is typically retained for a minimum period after account closure to satisfy anti-money laundering requirements, after which it is securely deleted or anonymised unless a longer retention period is required by law.
h2: 7. User rights over their data
Your data belongs to you, and UK data protection law gives you a number of rights over how we use it. We've built processes to make exercising these rights as straightforward as possible.
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your data, subject to legal retention obligations
- Object to certain types of processing, including direct marketing
- Request portability of your data in a structured, commonly used format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office if you believe your rights have been breached
We aim to respond to any request within the timeframes set out by applicable law, usually within one month.
h2: 8. International data transfers
When your data moves outside the UK, we make sure it stays protected to the same standard it would receive at home. Some of our service providers and infrastructure partners operate in other countries, which means your information may occasionally be processed outside the UK or the European Economic Area.
Where this happens, we rely on recognised legal safeguards such as standard contractual clauses or adequacy decisions to ensure your data continues to receive an appropriate level of protection, regardless of where it's processed.
h2: 9. Privacy policy updates
We update this policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we'll notify you through your account or via a notice on our platform, and the revised date at the top of this page will always show when it was last updated.
h2: 10. Contact information
We want reaching us to be simple. If you have any questions about how we handle your personal data, or you'd like to exercise any of your rights, our support team is available through the contact channels listed on our platform. We take every enquiry seriously and will respond as quickly as we can.
If your query relates to how your data has been handled by us specifically, please get in touch so we can look into it directly rather than through a third party.
h2: Responsible gambling and age restriction
Wildies is intended for individuals aged 18 and over only. Gambling should always be an enjoyable form of entertainment, not a way to make money or escape personal difficulties. If you feel your gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Please gamble responsibly.